Frequently Asked Questions:
Do I have to sign a contract? Not at all. Your service can be started or stopped at any time with a phone call (541) 505-4298, or E-mail doggie_doos_and_donts@yahoo.com
Can my dog be left in the yard during service? Yes. We don't mind if they don't.
Do I have to be home for the service? No, although for the first service it is best to meet with you and your pet(s) so we can all get acquainted. This is also a good time to see if your pet will mind us coming into their yard. We also like to have you sign a service agreement giving us permission to come into your yard etc.
Can I schedule my service for a particular day? Yes. For example, if you have a lawn service, it is best to schedule our visit for the day before.
How am I billed? You will be billed for service at the end of the month. We can do this through regular mail or online. Payment is due upon receipt of the bill. We accept cash, checks and credit/debit cards via pay pal (having a pay pal account is not necessary).
Is there an extra charge for the first time? The first time clean up is a little more because of the accumulation of doo. (See Rates)
Is the initial pickup fee included in my first months bill? No, initial pick up fee is due at time of service.
How do you prevent spreading any diseases? We disinfect our equipment and shoes after cleaning every yard.
What is done with the poop? It is double bagged and disposed of in your outside trash can
I normally lock my gate, is this a problem? You can leave your gate unlocked for our visit; give us a key or the combination. We can also loan you a lock that you can use on the days that we service your yard.
What if I don't need service for a few weeks? Just notify us at least one day ahead and we will put your account on hold.
Is it possible to get a one-time-only service? Sure! One-time-only or short-term service may be easily arranged.
What does your company mean by "SATISFACTION GUARANTEED"? We promise that you will get service you are happy with or you don't have to pay for it! We know our business depends on doing excellent work, and it's the quality of our service on which we stake our success. We're working very hard to make our name (doggie doos and don'ts ) mean reliable, high-quality service. We strive to provide perfect service, but if there is ever a time when our service is not completely satisfactory, please let us know right away. We will make it right, either by coming back to re-clean the yard the same day or the next day, or by crediting you account so you won't be charged.
